MY ACCOUNT FAQs

HIKE MS INFORMATION    HIKE MS FAQs     VIRTUAL PARTICIPANTS     SAFETY AND TRAINING

I forgot my Username and Password.
Remember that your username and password are case sensitive. Click here to request your password.

How do I change my Username and/or Password?
First, login to your Participant Center using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, email address, username and password. All changes will be made to your account immediately.

I hiked last year, but my saved information does not show in this year's account.
You must register using your same username/password and email from last year to see your saved information. If you think you registered with a new username/password or email this year, let us know and we'll fix it for you.

What is a Personal Page?
A personal page is an online promotional tool to use when asking your friends and family to join your team or to make a donation. Once you sign up for an event online you will have a default personal page created for you. You can personalize this page by logging in to access your Participant Center.

I have a personal page; do I have to change it?
A compelling personal page attracts and engages supporters and is your own creative expression of your commitment to create a world free of MS. Customize your page by selecting the layout and style that works best for you.

What is the difference between making my personal page private or public?
By default, a personal page is public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to private means your name will not appear in the participant search list and only people you personally invite will be able to support you.

How do I unsubscribe from email?
Towards the bottom of each email message is a link to opt out of email communications. Be careful - if you decide to opt out you won't receive any email from us other than receipts for gifts.

How do I change my personal fundraising goal?
First, you will need to log in to your Participant Center. Click on the change link next to your goal in your Participant Center.

How can I see who has donated to me?
Log in to your account and click the Progress link in the navigation menu; this will allow you to view your donor list and any donations.

How do I change my team name or team goal?
Only the team captain has the ability to change the team name and goal by logging in to My Account and clicking the Team link in the navigation menu.

What is a team message?
This is a special message of encouragement each team member will see when s/he logs in. As team captain, simply log in to My Account and click the "Update Message to Team" button.